Customers’ Bill of Rights

M3 Service = Minutiae Management for the MRO

The purpose of Southwestern Supply Company (S2) is to be your single source solution for shop essentials.  S2 guarantees consistent high quality service. Always at a reasonable price so inventory (small parts) remains manageable and affordable.


 

Customers’ Bill of Rights

  • Freedom from “sticker shock”.  S2’s quality products are always fairly & competitively priced.
  • Freedom from product quality concerns.  S2 sells top quality American-made products.
  • Freedom from “shipping and handling” charges on normal stock orders.
  • Freedom from bearing the full cost of product.  S2 provides a billing program for existing stock inventory that enables you to recover your cost by generating a new revenue source.  See your service representative for information.
  • Freedom from overstock inventory.  Non-Arizona vendors nudge you to purchase more than you need to stock for everyday use. They want their customers to carry additional stock and, in essence, becoming a satellite warehouse for their company.  With S2 as your vendor, your inventory levels are based on your sales requirements; not volume buying.
    • Freedom from obsolete inventory.  S2 provides you the means to rid yourself of obsolete inventory so you retain only needed items.
    • Freedom from purchasing extra product to make minimum sales order…you buy only what you need and nothing more.  No minimum freight purchase is required.
  • Freedom from hours of service work.  Every customer has a service agent, under your supervision, to save you with inventory management.
  • Freedom from inventory value “guesses”.  A S2 professional will provide you a yearly inventory value.
  • Freedom from “suitcase” salespeople, those pesky sales representatives that always have something special in their “smoke and mirrors” catalog.  You can purchase all your shop necessities from an Arizona company, a company that has invested in Arizona for over 24-years.
    • Did you know?…one of the largest MRO “suitcase” companies has recently moved their corporate headquarters outside of the United States, to avoid paying their reasonable taxes. Although they conduct most of their business inside the United States, don’t you think it’s wrong to send American jobs overseas? See the following website: “www.cnn.com/CNN/Programs/lou.dobbs.tonight/popups/exporting.america/content.html”
    • Did you know?..it’s been noted that when you purchase from an Arizona company, 45% of the money remains in Arizona.  If you purchase from a non-Arizona company, only 11% of the money remains in Arizona.  Purchase from an Arizona business and support the economic health of our state.
  • Freedom from cabinetry ownership confusion. Unbelievable but true, there are still sales people that use “blackmail” tactics to prevent account loss.  S2 provides cabinetry, when none is available, to stock product purchased for use.  The cabinetry belongs to you, the customer.
Southwestern Supply Company is ready to help!